Terms & Conditions

Reservations and Confirmations

All our room rates are quoted either Room Only or Bed and Full English Breakfast, if on room only, breakfast can be pre booked up to 9pm the day before, at £9.50 per person. Any extras taken during your stay, including Food and Drinks can be added onto your final account and paid for on departure when card details have been given upon arrival, otherwise guests must pay as they go.

Payment is accepted by Cash, credit or debit card. Cheques are no longer accepted.

To confirm and guarantee a booking a non-refundable deposit is required. The hotel will confirm all booking by e-mail if requested at the time of booking. Prices are subject to change without notice, however your price is guaranteed once you have paid your deposit.

The Balance of the account is due, either on or before your arrival at the Oak Wheel.

Telephone calls may be recorded for training and security reasons.

Cancellations

Cancellations by the booker, for whatever reason will result in loss of the deposit only, provided a minimum of 7 days’ notice is given at all times. Guests are strongly advised to protect themselves against cancellation of a booking by taking our suitable travel/holiday insurance.

Check in/Check out

Rooms are generally available from 5pm on the designated day of arrival. Guests can pre book an early arrival at an additional charge of £10.00 per room (subject to availability). Rooms should be vacated by 10.00am. A late check out, until 1pm can be pre booked at an additional charge of £20.00 per room. (subject to availability) Any guest who expects to arrive after 10pm should inform the Oak Wheel in advance, as we cannot guarantee entry to the hotel after this time.

General Terms & Conditions

Accuracy

Information, including Photographs given in any of our marketing material, including web sites, is given in good faith as a fair and accurate representation of the hotel and its facilities at the time of going to print. The hotel regularly updates and reviews all its marketing details. Information therein is given for guidance only, and does not form any part of a contract between the Pub and its Guests.

Damages and Breakages

Guests are expected to take reasonable care in their use of the Hotel/Pub Accommodation and Facilities and will be responsible and liable for any damage caused, which must be reported immediately or as soon as practicable to a member of staff, especially if it is likely to cause a Health and Safety problem. We do not normally charge for a minor accidental breakage/damages, but reserve the right to charge if the damage is significant, or caused by misuse or negligence or not reported.

CCTV

In the interest of security of our guests and staff, CCTV is in operation within the Oak Wheel Inn and video recordings may be made.

Data Protection

It is the policy of the Oak Wheel Pub to respect the privacy of its guests, and not to sell or pass on any personal details provided by them onto any third party.

Pets

The Oak Wheel regrets that no pets are accepted into the hotel accommodation, except guide dogs.

Smoking

The Oak Wheel is 100% non-smoking. Any guest found to be smoking within the hotel could face a deep cleaning charge of £100.00. A smoking area can be found outside the French doors to the rear of the building.

Complaints

The Oak Wheel recognise that even in the best-run establishments, complaints may occasionally arise and it is our aim to settle any complaint as quickly as possible, and to the satisfaction of our guest.

Health and Safety

Guests must at all times take proper precautions to protect their own health and safety, and that of any of their party for whom they have responsibility, particularly minors. Guest must comply with the statutory regulations and displayed hotel notices including, but not limited to, those concerning fire, emergency procedures, smoking and licensing regulations.

Liability

The Oak Wheel does not accept any responsibility for any loss, damage or injury sustained by any guest, either to their persons or property. Unless it can be proved to be caused by negligence on the part of the Oak Wheel owners, staff or contractors whilst acting in the course of their employment.

No liability is assumed nor any compensation due for any circumstances outside the control of the Oak Wheel, including, without limitation, wars or the threat of wars, riots, strikes or industrial disputes and action, terrorist activity, natural disasters, including floods, earthquakes or subsidence, nuclear disasters, extreme weather conditions and their result, acts of God, or any other event or circumstances with consequences that could not have been avoided even if all proper care had been taken.

VAT Number

Our VAT registration number is 236 5291 04

Address Details

The Oak Wheel
17 - 19 Coastal Road
Burniston
Near Scarborough
North Yorkshire
YO13 0HR

Telephone and E-mail Address

Telephone 01723 870230
Email theoakwheelpub@btconnect.com
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